Core BTS,Inc.
IT Support Specialist
Cooperstown, NY - Full Time
IT Support Specialist
Job Summary
The IT Support Specialist will provide on-site support to our healthcare client. Duties will include monitor, diagnose, troubleshoot, and resolve hardware, software, or other network or technical problems and perform equipment and software maintenance as scheduled. Perform documentation via ticketing system, provide customer service to work with internal and external customers on a regular basis.Essential Duties
- PC and peripheral support (i.e., computers, tablets, documents, cameras, printers, etc.)
- Hardware repair/replacement
- Initial setup/configuration
- Driver/software upgrades
- Operating System/Application support
- End user knowledge transfer
- Customer configuration support
- System imaging
- Miscellaneous help desk ticket remediation
- Provide setup/breakdown of I.T. resources required for meetings
Qualifications
The successful candidate will have 1-3 years of technical support experience, education, certifications, or a combination, along with a desire to learn and motivation to excel in a customer service-centric environment.
Experience and/or education in computer networking, PC/Mac and high volume customer service environments.
Benefits
You'll love working at Core BTS not just for the usual benefits, but for our environment and culture!
- You'll work with a great group of people in a highly collaborative team and results oriented atmosphere
- You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
- You’ll work with large, sophisticated, and progressive clients throughout North America
We provide a comprehensive benefits program, effective on first day of employment, that includes:
- $0 Healthcare Plan Option
- Company contribution to Health Savings Account with enrollment in qualifying healthcare plans
- 401(k) plus Company Match
- Professional development funds
- Flexible Time Off plus 10 company holidays
- Sick and Safe Time as permitted by state law
- 4 weeks Parental/Caregiver Leave
- Company paid family building/fertility benefits through Progyny
- Dental coverage and vision insurance
- Pet Insurance
- Company paid Life/AD&D, Short Term Disability, and Long-Term Disability Insurance
- Employee Assistance Program
Notices
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
The base salary for this position is typically $45,000 to $55,000. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.
Core BTS is proud to be an Equal Opportunity/Affirmative Action employer.
Core BTS will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected].
